The work of the marine pilot is inherently stressful both operationally and domestically.  There is research indicating that when facing life challenges people who try to cope on their own are less successful than those who have a ‘safe harbour’ to share and discuss their concerns.  The PAN volunteers are able to listen without interrupting; they don’t pass judgment nor do they try to tell you how to solve the problem.  They also understand the reality of heading out in the middle of the night to board a pitching vessel in the pouring rain to work with a bridge crew who struggle to communicate.